Return

It is very important that you read the description of each item before you place your order. There is a sizing guide available so you can choose your correct size. It is also of equal importance that you provide us with your correct information before you finalize your order.

At this time, we do not accept returns for any reason because as mentioned earlier, we do not hold inventory or stock and all items are made-to-order. If you wish to make a correction on your order, please contact customer service within 24 hours from the time you submitted your order. We normally send your order immediately to the production facility but if you contact us within the indicated time frame, we will do our best to make your requested changes.

On the other hand, if we sent you the wrong order, kindly let us know as soon as possible so that we can send you the correct item. In the instance of our error, you do not have to return the item. You can keep it!

Refund (if applicable)

If we made a mistake, or the package we sent you is damaged or has missing parts upon delivery and you declined our offer to send you the correct items, you will get your full refund.

Cancellation

Please place your order carefully. You must contact support@thedailysneaker.com within 3 hours from the time you submitted your order should you wish to cancel your order. Our support staff will try to intercept the order before it goes into production, once it hits the production floor there is no way to cancel the order.

Return & Refund FAQ
I got the wrong shirt. How can I get my correct order?
Please contact Customer Service at Support@sneakersaleoff.com. We will ask you to take a picture of what you have received for verification purposes. If we made the mistake, we will go ahead and send you your correct order. You do not have to send the wrong product back to us. If you declined our offer to send you the correct items, you will get your full refund.

I received a defective or damaged product. What do I do?
Please contact Customer Service at Support@sneakersaleoff.com. We will ask you to take a picture of what you have received for verification purposes. If we made the mistake, we will go ahead and send you your correct order. You do not have to send the wrong product back to us. If you declined our offer to send you the correct items, you will get your full refund.

I ordered the correct size but it’s a bit small/large can I return it and exchange it to a different size?
Unfortunately, We are currently unable to process a return or exchange due to sizing because we do not hold inventory or stock. Please contact us at support@thedailysneaker.com and we will offer you a 50% discount code if you want to reorder the item in the correct size.

I entered the wrong address information. Can I still correct it?
We can try to make corrections to your order within 24 hours of the time that your order was placed. If you request for the corrections after 24 hours, we will no longer be able to update it on our end.

I just made an order but i changed my mind and I’d like to cancel it.
Please order carefully. You should contact us within 3 hours of placing your order , we will do our best to cancel your order if possible. Please contact Customer Service at at Support@sneakersaleoff.com.