Delivery & Shipping

Cancellation is permissible within the initial 6 hours after the time of purchase. Following this 6-hour period, your order will be automatically archived and forwarded to the warehouse for stocking, packaging, and shipment. Once the processing of your order commences, cancellation is no longer possible. It’s important to note that a management, processing, and transaction fee equivalent to 30% of your total order value will be levied for cancellations.

A full refund is exclusively applicable to order switches. Upon placing new orders, our system will automatically invalidate the previous orders and provide a 100% refund. Kindly inform us via email when you initiate order switches.

We would greatly appreciate it if you could provide the reason for your cancellation. This feedback will greatly assist us in enhancing our products and services.

How to change the information of my order?

If you discover that you have made a mistake in either the shipping address or the purchase itself, please send us an email at your earliest convenience. We will assist you in rectifying the information.

Please take note that we are only able to modify your order details within a 48-hour timeframe.

Kindly review the order confirmation email that was dispatched to you immediately after placing your order. This will enable you to verify all the provided information

When do I get the tracking number?

All orders are handled and shipped out from our warehouse in Asia. Please allow extra time for your order to be processed during holidays and sale seasons.

The in-store process for the stock and packaging will take about 2-5 business days. Then, once your order is ready for the shipment, the tracking will be available and sent to you.

Please contact us if you do not receive tracking confirmation after 5 working days from the day you completed your payment.

If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed.

How can I check my package?

Upon the shipment of your order, you will receive a Shipping Update email containing your tracking number. Your order will be dispatched through our designated shipping company to the US and subsequently delivered by USPS.

For tracking purposes, you can conveniently utilize the provided tracking number within the USPS tracking system. Alternatively, you can access tracking information through this link: https://www.17track.net/en​

How long can I get my item?

Owing to various factors that frequently impact international shipments, including holidays, customs procedures, and weather-related delays, we can provide only an approximate estimation of shipping durations. Should any of the aforementioned situations impact your package, we assure you that we will keep you duly informed, providing as much information as we possess.

Subsequently, the estimated delivery date is computed using the following formula:Estimated Delivery Date = Purchase date + 2-5 business days (for stocking processes) + Estimated shipping time (as indicated in the chart below)

You can expect to receive your order on or before the Estimated Delivery Date.

For items dispatched from our Asia warehouse, there is typically a delay in tracking information updates from the moment the package enters USPS facilities in China until it undergoes processing at USPS facilities in the US. This delay usually averages around 2-7 days, although it might extend up to 8-12 days in certain cases.

Shipping Guarantee:

As a testament to our commitment and assurance to you, we are prepared to refund the shipping cost (or provide a partial refund if shipping was complimentary) for any item that exceeds the following time frames for delivery to your destination.

  • USA (Mainland): 25 days
  • USA (Other): 30 days
  • Canada: 30 days

Risk fee shopping

In the event that your goods do not arrive within 60 days, you will receive a FULL refund for that particular item. This stands as our commitment to you. If an order goes missing, kindly inform us through support@thedailysneaker.com. We will initiate an investigation (typically lasting 3-5 business days) and subsequently arrange for a replacement once we arrive at a resolution.

Customs and taxes

The prices shown on our website are in US Dollars and are tax-free. This implies that you might be required to settle duties and taxes upon the receipt of your order.

Import duties, taxes, and associated customs fees could be imposed once your order reaches its ultimate destination, and these are determined by your local customs authority.

You are responsible for settling these charges and taxes, and they are not covered by us. Delays caused by the customs department in your country are beyond our control. For more detailed information about these charges, please get in touch with your local customs office.

Wrong address disclaimer

Ensuring accurate address entry is the responsibility of the buyer. Due to strict shipping schedules, we cannot assure address changes. Kindly double-check the address you provide, as we will NOT be accountable for packages sent to an address incorrectly entered by the buyer.

  1. If the order reaches your country and the customer declines to accept the package
  2. Multiple delivery attempts will be made within the destination country to deliver the package.

We retain the right to abandon the package(s) and will not assume responsibility for any refund.